TERMS AND CONDITIONS FOR RENTING
A VILLA OR APARTMENT
***Start of Terms & Conditions***
Rates
Rates are quoted as a daily rate. Rates for each villa reflect the
maximum occupancy - additional guests are subject to per person per day
charge. Rates are for 2013 and are occasionally, if rarely,
subject to changes without prior notice. Your rental comes with the
facilities listed on the villa's web page. Please go to the relevant page
using the "
VILLAS"
menu above to fully familiarize yourself with the items included with the
rental of your choice.
Reservations & Payments
Bali Villa Home Rentals is an agent of PT. Indovillas Bali. Booking fees
are to be made payable to "PT. Indovillas Bali". Payment of the deposit and
a fully completed guest reservation form must be received and approved by
Bali Villa Home Rental, unless otherwise directed, before a confirmation
will be issued. No grace periods are granted.
Bali Villa Home Rental must receive final payment, consisting of the
remainder of the rental balance at least 60 days prior to guest arrival
- except where the rules and obligations of deposit for the rental are
specified differently. Please familiarize yourself fully with the rates
required with the particular villa.
Failure to make final payment(s) on a timely basis will result in an
automatic cancellation of the reservation.
Bali Villa Home Rental will accept and hold a tentative reservation for
three days.
Unless otherwise stated a minimum deposit of 50% is required. The
final balance is then due and must be received at least 60 days prior
to guest arrival (or together with the with the reservation form if
booked less than 60 days in advance of arrival). Failure to make final
payment(s) on a timely basis will result in an automatic cancellation
of the reservation.
Change Of Booking
Bali Villa Home Rental will apply an administration fee of US$ 175 for
any change of booking after a confirmation has been issued. Acceptance
of any change is subject to approval by both the owners of the villa
and Bali Villa Home Rental.
Payment Requirements
All payments to be made via telegraphic transfer to the account of
"PT. Indovillas Bali" or by Visa & MasterCard only.
Final approval of the reservation request is subject to clearance of
payment.
Credit Card Payment
Booking forms for payment by credit card can be printed directly
from this website by clicking the reserve buttons. Bali Villa Home Rental
does not normally accept credit card payment for amounts exceeding
US$ 1,500 unless accompanied by a signed approval of the charge(s) by
the client. If the amount owed exceeds this limit then payment should be
made by telegraphic transfer. All charges or costs incurred are the
clients' responsibility and the clients should specify "Full Amount"
when making payment by bank transfer. The booking cannot be confirmed
until Bali Villa Home Rental has received full payment. Bali Villa Home
Rental accepts only Visa & MasterCard cards. Since our merchant
account is on Bali all credit card transactions will be converted from
United States Dollars into Indonesian Rupiah using the prevailing bank
exchange rate of the day of transaction. All payments by credit card are
subject to an administration fee of 3%. Final approvals of all reservation
requests are subject to clearance of payment.
Cancellations
Refunds on cancellations for any reasons whatsoever are not provided
beyond that which is covered in the cancellation policy as stated
below. To protect against cancellation caused by unforeseen events,
such as illness, strikes, last minute cancellations, Acts of God and
more; we recommend those guests purchase trip cancellation insurance to
insure refund of deposits paid.
Cancellation Fees
20 % of the total booking price if the cancellation occurs from the
first day after the booking has been made until 90 days prior to the
beginning of the rental period, less wiring fees (US$ 40).
50 % of the total booking price for cancellations occurring between
the 89th and the 60th day prior to the beginning of the rental period
less wiring fees (US$ 40).
100 % of the total booking price for cancellations occurring between
the 59th and the day of arrival.
If you have to cancel, exchanging your week for a future week is
possible, subject to availability and owner acceptance. There may be
additional charges for villa price increases.
Booking Vouchers
Once you have paid your balance a booking confirmation voucher will
be issued. You should bring this voucher when checking in at the villa.
Your booking voucher confirms which villa you booked, for how long and
what facilities will be included in the rental fee. Please study this
voucher once you receive it to check that all the details are correct.
If you have any questions please contact our reservations department.
In certain cases where special rates have been given it is no longer
possible for us to provide certain facilities such as cook or a car and
driver. If your villa includes these facilities or they were agreed
upon when you booked then they will be mentioned on your booking
voucher. If your booking voucher does not mention certain facilities
then it means that the rental fee you paid does not include these
facilities.
Timings For Checking In & Out.
The check out time in all villas is typically 12:00 hours.
As with any good hotel these timings provide the staff at the villas
with enough time to prepare for incoming guests. If you have an evening
departure flight and would like book a late check out then it is
advisable to inform us when completing the booking form.
A late check out is possible subject to availability. A late check
out up until 16:00 hours is free of charge, after this time the rates
are as follows.
Late check out between 16:00 hours and 18:00 hours will be charged
at half the daily rate.
Late check out after 18:00 hours will be charged as an extra night
at full daily rate.
Check in time is typically 14:00 hours. Check in before this time is
strictly subject to availability and approval by the villas owners.
Security Deposits
Security deposits (IF ANY) are made payable directly to "PT.
Indovillas Bali" and collection is made through the same. If a security
deposit is required then guests will be asked to submit a blank credit
card slip or a bond of US$ 500 in cash upon check in. This will be held
in safe keeping by Bali Villa Home Rental until either the guests check
out or all bills for telephone bills or extra charges (see "Additional
Charges" below) during the duration of the stay have been acquired. If
the guests check out before phone bills or extra charges have been
calculated then they will be notified by e-mail of the amount billed
and a copy of the bill faxed to a number elected by the client. If the
bond was cash then the remaining money will be wired to the clients
account (less wiring fees).
Additional Charges
Rates do not include long distance or local calls where a telephone,
facsimile or Internet connection is provided; these are metered and
payable to the owner via Bali Villa Home Rental separately from all other
costs as specified in "Security Deposits" above. Excessive cleaning
upon departure (including but not limited to cleaning of upholstery,
shampooing of the rugs, breakage, soiling or damage to the interior or
exterior caused strictly by applicant) may be subject to further
charges than what is expressed on the web page.
You are required to leave the villa as you found it. Again, make
yourself fully familiar with information contained in the relevant web
page.
Additional Charges For Hiring A Cook
If your chosen villa comes complete with a breakfast cook or full
time cook then this will be mentioned on your booking voucher.
If your villa uses a breakfast cook only then his/her hours for
serving breakfast are between 07:00 hours until 10:00 hours. If you
require breakfast later than 10:00 hours then this will be considered
as a Brunch or Lunch and charged to your account and should be settled
before checking out.
If your villa uses a breakfast cook and you would like the use of a
cook to prepare Lunches or Dinners then this can be easily arranged by
contacting our reservations office. If this facility was not included
on the relevant web page and you have booked this facility prior to
arrival then it will be included on your booking voucher. If you booked
this facility during your stay then this will be charged to your
account and should be settled before checking out.
Additional Charges For A Car & Driver
Many of the villas marketed through Bali Villa Home Rental provide a
car and driver for your convenience during your stay. This service is a
bonus and is available to you free of charge for up to 8 hours per day,
unless otherwise specified on the villa web page. Please familiarize
yourself with the information contained in the relevant web page.
At the end of each day your driver will ask you to sign his
worksheet. Extra hours over and above your 8 hours are charged at
Rp.50,000 per hour. This applies up until midnight which is the latest
we can ask our drivers to work.
Between midnight and 06:00hrs the 8 hours no longer applies instead
the rental rate for a car and driver is 100,000 per hour.
Your 8 hours are calculated from the time you order the driver to
pick you up each day.
First example: You ask the driver to come at 09:00 hrs keep him
until 13:00 hrs then ask him to return in the evening at 17:00 hrs
finally returning to the villa at 21:00 hrs. The total usage will be
calculated from 09:00 until 21:00 hrs. A total of 12 hours. In this
example you would be billed for 4 hours overtime.
Second example; You ask the driver to come at 22:00 to visit the
various clubs of Kuta then return to your villa at 05:00. In this
example you would be billed for 5 hours overtime from midnight at
Rp.100,000 per hour.
Billing for overtime will be calculated at the end of your stay and
an invoice presented to you before checking out. Please pay this
invoice promptly and do not try to barter the rate down as this is a
fixed fee.
In some cases where special rates have been given it is no longer
financially possible for us to provide a car and driver. If your villa
includes a car and driver then this will be mentioned on your booking
voucher. This is the voucher that you need to present upon checking in
at your chosen villa. If your booking voucher does not mention the use
of a car and driver then it means that this facility has been withdrawn
or was not included.
If your villa does not provide a car and driver and you would like
to rent one then this can be arranged for you at reasonable rates.
Please ask our reservations office for information.
Our Guarantee
When you reserve and pay for a villa entirely through Bali Villa Home
Rental Bali we guarantee your villa will be available for you upon arrival
in accordance to these "Terms & Conditions." If for some unforeseen
reason the villa is not available to you because it is either destroyed
or uninhabitable due to structural damage. If there is irreparable
damage to essential equipment such as electrical systems, plumbing or
the villa is rented to another party by error, or is uninhabitable
because it is not in working order per these "Terms & Conditions",
Bali Villa Home Rental will immediately attempt to find another villa of
similar qualities, cost and size. Failing this, a 100% refund will be
provided to the client. If only a portion of the rental time is
rebooked then a pro rata refund will be made. Any rental payment that
qualifies for a refund either whole or pro rata will be subject to an
administration fee equivalent to 15% of the total booking.
Please note. Indonesia as with most other countries does from time
to time suffer from power failure due mainly to essential work on the
main grid. Although it happens very seldom, Bali Villa Home Rental cannot
be held responsible for such failures as these are deemed to be outside
our control. Occasionally a power surge will shut off the circuit
breaker. This does not mean that there has been a power failure, only
that a breaker in the house has been triggered. It needs to be switched
back on. Similar to the U.S.A. and other European countries, the panel
is normally inside the house.
Bali Villa Home Rental will not provide a refund if electricity is lost
temporarily due to a breaker being triggered and or power failure.
Bali Villa Home Rental will not be liable to provide a refund if
Internet connections or wireless Internet connections are not available
due to Internet Service Provider errors, power or equipment failure. We
will however try to resolve any issues as quickly as we can.
Liability For Amenities & Non Essential Items
Bali Villa Home Rental will not be held liable nor provide refund,
partial or otherwise for amenities not provided for reasons outside of
our control. "Amenities" examples are dishwasher, washing machines,
private telephones, Internet routers or equipment and incidental
appliances. Amenities do not include water, electricity. The villa
descriptions are accurate and updated as currently as possible given
timely updates from the owners of the villas.
Bali Villa Home Rental will have sole discretion to determine what
amenities are considered to be "essential" to the operation of the
villas and apartments.
General Liability
Bali Villa Home Rental acts only as agent for the villa owners or their
assigns for all accommodations listed. Under no circumstance shall Bali Villa
Home Rental be responsible for any personal loss by individuals
renting the accommodations represented by Bali Villa Home Rental.
Expenses, claims, or injury, direct or indirect, caused or incurred
before, during or after the party's stay in the accommodations
represented by Bali Villa Home Rental including attorney's fees. Bali Villa
Home Rental will not be held liable and will be otherwise rendered
harmless for any events arising in law as a result of any delay(s),
substitution(s), rescheduling(s) or change(s) in the provision of
accommodations or services provided by Bali Villa Home Rental for reasons
of military action, acts of terrorism, revolutions and Acts of God or
by any agents, employees, sub contractors, servants or third parties
whatsoever supplying any of the services herein.
You agree to indemnify and hold Bali Villa Home Rental harmless for any
claims arising from a violation of the Terms & Conditions of this
agreement or of any third party claims. Bali Villa Home Rental solely has
the full discretion to refuse or discontinue service to any person or
agent, and/or rescind any contract for accommodations of guest
services. Bali Villa Home Rental will not be held liable under any
circumstances, including substitutions, to refund any unused portion of
booked accommodations or services as described in these "Terms &
Conditions".
These "Terms & Conditions" are the conditions by, which will
govern the reservations of all villa accommodations where Bali Villa Home
Rental acts as the representative and agent, unless otherwise
provided. Bali Villa Home Rental will have sole discretion to determine
choice of forum and law provisions.
Modification & Acknowledgement
We may modify any of the items contained in these Terms &
Conditions at any time and in our sole discretion, by posting a change
notice or a new agreement on our site. If any modification is
unacceptable to you, your only recourse is to terminate this agreement.
Your continued participation in the program following our posting of a
change notice or new agreement on our site will constitute binding
acceptance of the change.
You acknowledge that you have read this agreement and agree to all
its terms and conditions as currently in effect and as amended from
time to time. You have independently evaluated the desirability of your
chosen rental and are not relying on any representation, guarantee, or
statement other than as set forth in this agreement.
Miscellaneous
The laws of Indonesia will govern this Agreement, without reference
to rules governing choice of laws. Any action relating to this
Agreement must be brought in the courts of Indonesia and you
irrevocably consent to the jurisdiction of such courts. You may not
assign this Agreement, by operation of law or otherwise, without our
prior written consent.
Subject to that restriction, this Agreement will be binding on,
inure to the benefit of, and enforceable against the parties and their
respective successors and assigns. Our failure to enforce your strict
performance of any provision of this Agreement will not constitute a
waiver of our right to subsequently enforce such provision or any other
provision of this Agreement. You acknowledge that you have agreed to be
bound by these Terms and Conditions of this Agreement whether
electronically or otherwise, you further acknowledge that you have
received, understand and agreed to this Agreement.
***End of Terms & Conditions***
